Employee Experience

The Employee Experience Survey provides healthcare organizations with the opportunity to electronically survey their employees. The survey collects attributes and metrics that work together to reveal meaningful and extensive employee insights and perceptions.

The Employee Experience Survey addresses each organization’s uniqueness, demographics, and culture.

Understanding employees’ needs and perceptions of their work environment allows your organization to identify areas of operational ineffectiveness and make needed improvements.

The Employee Experience Survey gives healthcare organizations the ability to:

  • Increase employee retention and maintain loyalty
  • Increase employee morale – let them know their opinion is valued
  • Optimize communication – ensure confidential and honest feedback
  • Provide better customer service to patients and members
  • Identify trends and patterns to enable proactive escalation
  • Obtain immediate access to all employee feedback
  • Receive comprehensive reporting – including unlimited comments

Employer/Broker Satisfaction

This research enables plans to learn more about employers’ options for health insurance in their local market. In addition, it can measure current employer and broker satisfaction with the health plan. The following topics are typically explored:

  • Overall satisfaction with the plan
  • Perceived accuracy and promptness of handling inquiries
  • Courtesy and helpfulness of call center staff
  • Ability to quickly resolve questions or problems
  • Satisfaction with the benefits and employee enrollment process
  • Satisfaction with the provider network and pharmacy benefits
  • Billing process
  • Helpfulness of technology and other member communication initiatives

Survey on Patient Safety Culture™ (SOPS™)

A survey of safety culture enables healthcare organizations to understand how staff perceive the safety conditions of the organization. Developed by the Agency for Healthcare Research and Quality (AHRQ) and administered and managed by SPH Analytics, the Survey on Patient Safety Culture™(SOPS™) can help you assess how staff members are executing their patient safety procedures and programs, their perceptions of these procedures, and how their actions and behavior play a role. These safety culture measures can be used as diagnostic tools to identify areas for improvement, and SPH provides in-depth reporting to help you develop programs to prevent adverse events and patient harm.

These surveys are available for Ambulatory Surgery Centers, Community Pharmacies, Hospitals, Medical Offices, and Nursing Homes.