A Key Patient Experience Measurement Instrument

T he PCF PEC Survey is a CMS requirement for all practice sites that participate in the PCF 5-year model which aims to improve quality, patient experience of care, and reduce expendictures. The survey measures the experience of patients receiving care from those participating practices. Included within its questionnaire is a unique blend of questions from two CAHPS surveys (CG CAHPS and PCMH CAHPS) that measure whether patients have observed their providers and practice sites engaging in behaviors in line with these PCF objectives:

  • Providing 24/7 access to a care team practitioner with real-time access to the EHR
  • Providing risk-stratified care management
  • Integrating behavioral health care
  • Assessing and supporting patients’ psychosocial needs
  • Implementing a regular process for patients and caregivers to advise practice improvement
  • Setting goals and continuously improving upon key outcome measures

This measurement of the patient’s own perspective is a key experience barometer entirely based on their receipt of quality clinical care, ultimately leading to:

  • Higher levels of patient adherence
  • Improved clinical outcomes
  • Lower utilization of inpatient and emergency department services

As a CMS-approved PCF PECS Survey vendor, we work closely with our clients to help them obtain valuable information and insight to improve their patient satisfaction and loyalty.

Expertise, Dependability, and Security

SPH Analytics is a CMS-approved survey vendor for the PCF PECS Survey and many other CAHPS surveys.  We have been administering and managing CAHPS surveys for clients since the late 1990s. SPH also has: 

  • a perfect CAHPS submissions record to CMS
  • HITRUST and SOC 2 certification – the highest industry standards for information security
  • in-house call and mail centers, providing a seamless and coordinated approach to data collection
  • responsive, flexible, precise project management and customer service from the first day and continuing throughout the submission period

Valuable Insights and High Response Rates

More than simply a check-the-box data collection approach, SPH analyzes and provides rich insights into your patients’ experiences, enabling you to precisely focus your efforts on key areas of improvement.  Using SPH’s online reporting dashboard and tools such as our Power Chart key driver analysis, practices can keep a finger on the pulse of their patients’ perceptions at all times.  Further, SPH typically achieves higher response rates than industry norms (43% on average in 2019), ensuring that your survey results are truly representative of your patient population


Partner with a Trusted Leader

For more than three decades, SPH Analytics has helped healthcare organizations improve the experience and engagement of their patients and members. Let us bring our unique expertise and analytical and predictive approach to your organization’s challenges.