The ASC Patient Experience Survey delivers valuable information that can help you improve performance and patient satisfaction. Understanding your patients’ experiences and perceptions is critical for training staff, improving processes, and avoiding adverse events.
Our experience and reputation have made us the trusted partner of choice for Ambulatory Surgery Centers (ASCs) throughout the nation, and we’ve helped hundreds of ASCs improve overall performance. SPH Analytics supports the overall mission of ASCs, many state organizations, and industry initiatives to further the cause and success of ASCs. In addition, this survey helps ASCs comply with industry accreditation requirements to conduct a patient satisfaction survey. We provide ASCs the tools needed to identify clear internal expectations to optimize patient satisfaction. Our advanced analytics help ASCs identify problem areas and create action plans for improvement.
Exceptional Features and Value
The following features (and more) are all standard components of our Surgery Center Patient Experience Survey in addition to personalized flexibility to address your unique goals and objectives.
- Electronic surveying with optional paper surveying
- Timely monthly, quarterly, and annual reports
- Extensive peer benchmarking
- Dedicated client portal with unlimited users
- Issue assignment and tracking
- 100% customizable surveys, available in multiple languages
A unique feature of the Surgery Center Patient Experience Survey is the ability to survey patients electronically. Our clients have sustained a 40-65% survey response rate over the past several years, with surveys returned in days as opposed to months.
SPH Analytics’ Surgery Center Patient Experience Survey is an important survey for ASCs striving to provide superior services and exceptional quality care. This survey utilizes the EdgePerception and EdgePhysician modules of our EdgeSurvey platform.
SPH Analytics was selected by the Ambulatory Surgery Center Association (ASCA) as its Affinity partner for OAS-CAHPS and Patient Experience Surveys because of our extensive survey expertise and a proven history of success with ASCA members. ASCA members receive special discounts.
Partner with a Trusted Leader
For more than three decades, SPH Analytics has helped healthcare organizations improve the experience and engagement of their patients and members. Let us bring our unique expertise and analytical and predictive approach to your organization’s challenges..