A member’s experience can so easily hinge on their own social determinants of health. These include access to housing, food and good nutrition, available transportation, access to medical services and supplies and so much more. SPH Analytics offers a wide range of SDoH (Social Determinants of Health) assessments and solutions.  We deliver them through various channels including IVR, mail, live agent phone calls, Internet, and text – whatever method is likely to reach the member best. 

SPH’s SDoH Assessments include information gathering and analysis on:

Social Determinants of Health graphic: Transportation, Financial Issues, Safety issues, Access to care, COVID status, Food and Nutrition


  • Information about the member’s access to transport
  • Gathering the member’s experience on their ability to easily schedule a transportation appointment and the timeliness and professionalism of the driver

Financial Issues

  • Information as to whether the member may be experiencing financial hardship


  • Information as to whether the member may be experiencing hardship in accessing housing, food and nutrition

Access to Medical Care and Childcare

  • Information about any accessibility issues the member is experiencing in getting needed medical care for themselves and childcare

Safety Issues, including domestic violence

  • Information related to both external and internal safety concerns the member may be experiencing in their homes, their neighborhood, and geographic region 

COVID Status

  • Gathering information from members who have had COVID-19, making sure they received necessary care, and offering information on how to stay well and what to do if they think they are ill

SPH’s reporting and analysis provides insight into population demographics, segmentation, responses, open ended comments, and trending related to SDoH.  We can help you interpret the data so you can identify and focus on your strategy and approach.

Contact us to learn more about SPH's SDoH Assessments.

For more than three decades, SPH Analytics has helped healthcare organizations improve the experience and engagement of their patients and members. Let us bring our unique expertise and analytical and predictive approach to your organization’s challenges.

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