Member acquisition, engagement, and retention combine to improve the member experience.
Comprehensive approach delivering sustainable results that improve business and member outcomes. Leveraging the SPH Analytics benchmark of CAHPS data, representing 85% of Medicare Advantage plans, and predictive analytics, we help drive your Star Ratings performance through:- Current state validation methods
- Roadmap and co-design
- Implementation
- Sustainment
Improve the member experience with a data-driven approach.
With the data and member feedback you’re already collecting, our Strategic Consulting will help pinpoint the member cohorts with the most valuable opportunities to your organization. Insights derived from that data will inform our consulting team’s recommendations for developing actionable, sustainable improvement plans that drive measurable change.
Member-Centric Approach to Accelerate Improvement
Member acquisition, engagement, and retention are critical to achieving best-in-class performance. SPH’s strategic consultants work with health plans to cut through the complexity and take action to improve the member experience with a data-driven approach to consulting.
Leveraging predictive analytics and the SPH Analytics benchmark of CAHPS® data, representing 85% of Medicare Advantage plans, 90% of Marketplace plans, and 70% of Commercial and Medicaid plans, we have the unique data assets and expertise to help you improve scores and ratings ahead of the competition.
The answers lie in the data and member feedback your organization is already collecting throughout the member journey.
Member Journey
By taking insights from member feedback, interaction with the health plan, and behaviors, SPH’s Strategic Consulting can bring informed guidance that develops actionable, sustainable improvement that in turn drive measurable change. Read more about Strategic Consulting, or contact us here to discuss a program for your plan.